Did you know that there is one thing other than discount offers that encourages people to make a purchase?
Yes, 50% of the consumers are more likely to buy something based on an online review!
And only 2% of the consumers have never read an online review.
This means that 98% of the people invest their time in analysing a company through its online reputation!
In the competitive market of the UAE, one bad review means your business is at a high risk of reputational damage.
So if you are in the same place, addressing a negative review is more important than ever! This guide will explore how professional services like Reputation Shield UAE help businesses in rebuilding a positive online presence.
The Importance of Reviews in the UAE
Reviews play a crucial role in shaping consumer purchase decisions. More than half of the UAE citizens go through review sites before buying a product.
This indicates the significant role played by a review in building a business’s reputation, visibility, and eventually, the sales!
The chart below will summarize the main reasons people choose to go for professional reputation management UAE to get a positive response from the consumers.
Why You Should Address a Bad Review Immediately
Negative reviews bring adverse effects to a business. Especially when it comes to the fiercely competitive market of the UAE, it takes less than a second for customers to choose a competitor over your business.
The table below will summarize the likely outcomes of getting a negative review.
| Decreased revenue | 86% of the customers hesitate to consider a business that has negative reviews! |
| Damaged Reputation | One bad review can instantly damage the reputation your business has built over the years |
| Loss of customers | The existing customers may lose the trust they have in your business |
| Loss of potential customers | It will be extremely difficult to attract new customers who read the negative reviews |
This is the key reason many businesses opt for a Wikipedia page creation service agency that can build a strong online presence for them.
Strategies Used By Reputation Shield UAE to Fix Negative Reviews
Did you know, even after you get a bad review, customers are still willing to give a chance to your brand?
Yes, this only happens when you handle them the right way. And for that, most of the businesses opt for a social media management company in Dubai.
Take a look below to discover the strategies used by them for ethically addressing negative reviews.
1) Reputation Audit
They begin by conducting a comprehensive assessment of your business reputation. They analyze how customers think about you online. This is mainly done by monitoring the search results, social media mentions, and client feedback.
This initial observation helps them identify areas that need immediate attention.
2) Setting Clear Objectives
Next, they focus on setting achievable goals for improvement. These goals are based on the weaknesses identified during the audit. This ensures that they have a tailored approach ready to target the exact areas your brand image is suffering from.
Examples of goals include strengthening public trust, handling online back lash and working on damage control.
3) Continuous Observation
The professionals then start working on monitoring the reviews. They use their years of expertise to identify fake and spam reviews and remove them immediately. For genuine reviews, they use a professional approach and respond to those comments respectfully.
4) The Use Of Strategic Responses
Instead of removing the genuine concerns of customers, the professionals show that they value the customers’ opinions. They respond to reviews by taking accountability for the valid concerns and accepting the mistake.
Moreover, they demonstrate a commitment to improvement by offering a solution as well. This ensures that your business is transparent with its customers and contributes to rebuilding trust.
5) Spread Positive Information
Another strategy to suppress negative comments is writing the content for the business. This includes well-optimized articles, blog posts, Wikipedia page creation, and success stories for your business.
This promotes positive search results and increases your brand visibility without any fear of negative content.
6) SEO Optimization
Deleting the search results from Google is not possible. However, with the right strategies, a professional agency will ensure that your content appears first in the search results. They will do this by integrating high-ranking keywords into your websites, articles, and social media posts.
Furthermore, they can also make use of legal services to de-index content.
7) Reviewing The Progress
One good thing about companies like Reputation Shield, they won’t just provide immediate fixes and vanish. Instead, they stay with your business in the long run. Especially when it comes to reputation management, the journey is long.
This is why they utilize analytical tools to evaluate progress. They monitor the search rankings, public sentiment, and the reviews received over time.
How to Choose a Reputation Management Company?
According to research, businesses with a positive online reputation receive 6.9 times more leads. This is the reason you should maintain a strong online presence. Many businesses choose to seek assistance from a professional company that maintains their reputation online.
So if you plan on taking assistance from a reputable management agency like Reputation Shield UAE, make sure they provide the following services,
| Google de-indexing | They will remove specific content from Google searches |
| Wikipedia page creation | They will help in creating a Wikipedia page to boost visibility |
| GMB management | They will manage your Google My Business account |
| Social media management | They will keep your social media profiles updated and boost engagement rates |
| Article removal service | They will remove outdated data from published articles |
| Review marketing | Will gather genuine and positive reviews for your brand to build trust |
FAQS
- Can you remove a negative review from Google?
Negative reviews can be reported, but only those that violate the policies of Google will be removed and will no longer be shown on maps and search.
- Can you pay a website to remove a negative review?
No, legitimate websites like Trustpilot do not allow businesses to remove bad reviews. However, you can choose to work with an online reputation management company to rebuild your online reputation.
- How many 5-star reviews do you need to remove the negative impact of a single 1-star review?
It depends on your existing review history. However, if you had a positive reputation before, you will need 10 to 20 new 5-star reviews to eliminate the negative impact of that review.
Wrapping Up
A negative review can result in a loss of profits, customer loyalty, and the reputation that your business has built with extensive efforts. Fixing negative reviews is an ongoing process that requires continuous efforts over time. Having professional assistance by your side can make things a lot easier. A company like Reputation Shield UAE can implement positive strategies and take proactive measures to change the way customers think about your business.